During lock-downs and restrictions due to the COVID-19 pandemic many people and many companies were forced to use online-tools to connect and to communicate with each other while being in home office or in the workplace. Paving the way for collaboration, the initiation-phase is crucial as people from various environments need to valuate mutual dispositions, build up trust, and explore each other’s intentions and capabilities. The online version of such a phase calls for easy-to-use tools that allow even newcomers to concentrate on the true purpose of that phase. On the example of Zoom, which is a cloud-based solution for that need and which is a major player in this vast market, we perform a usability evaluation of the Zoom desktop-client guided by Nielsen’s heuristics. As a result, we propose a redesign of the feature join meeting, which we tested against the original one by inexperienced users to find out which of them better serves the user’s needs.
CITATION STYLE
Kotsis, G., Wacha, T., & Strauss, C. (2022). Collaborating with Newcomers – An Empirical Usability Study on Zoom. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 13492 LNCS, pp. 147–157). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-16538-2_15
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