In this study we investigate a case of an outsourced information systems (IS) failure (OISF) within the collaborative partnership among asymmetric partners. A small and medium-sized enterprise (SME) is dealing with an independent software vendor (ISV) conducting a project of implementing an IS that fails. We used a narrative research methodology for our enquiry. In the construction of our narrative we followed the OISF framework as a theoretical touchstone. As a major conclusion we found that asymmetric collaborations with partners with inadequate managerial and technical IT capabilities are extremely prone to OISF’s. We showed that an outcome-based and fixed price contract is not an adequate instrument to conduct such a partnership and to avoid a failure.
CITATION STYLE
Devos, J., Van Landeghem, H., & Deschoolmeester, D. (2013). Narratives of an outsourced information systems failure in a small enterprise. In IFIP Advances in Information and Communication Technology (Vol. 402, pp. 57–72). Springer New York LLC. https://doi.org/10.1007/978-3-642-38862-0_4
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