A glimpse into CM3: Problem management

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Abstract

In this paper, we give a very short glimpse into a process model for software problem management. This model is the result of a long-term study of current generic process models and of industrial processes at ABB.

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Kajko-Mattsson, M. (2001). A glimpse into CM3: Problem management. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 2068, pp. 469–472). Springer Verlag. https://doi.org/10.1007/3-540-45341-5_32

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