A hospital service kiosk in the patient’s pocket

Abstract

Nowadays, with the use of upcoming technologies such as augmented reality, organizations can improve their services more intelligently. Customer service continues to be an important factor for improving quality in healthcare units and, for this reason they are providing self-service systems, such as kiosks, as an option. Therefore, and having also in consideration the current use of mobile devices in day-to-day life, an augmented reality solution that takes advantage of mobile technology was advised. The goal is to optimise the process of customer service in healthcare units. The main element of this solution is a mobile application that provides an augmented reality experience to the user due to its self-awareness about his location and about the tasks that the he is performing. This application complements the current kiosks system in which it is integrated, providing most of its functionalities.