CEP APPLICATION IN AN ENERGY MANAGEMENT EQUIPMENT MAINTENANCE INDUSTRY REMOTELY

Abstract

The research is applied to the Statistical Control of Process-SPC in a micro-enterprise that performs maintenance services on remote energy management equipment, installed in the Industrial Pole of Manaus-PIM. There was an increase in the return of the equipment sent within the maintenance period, where adjustments of improvements were necessary. The goal will be to apply control charts Control P and NP and Pareto chart. Based on the data graphs, the control chart P was applied because it was necessary to analyze the defective items. In the evaluation of the capacity of the process, the letter NP was used, because it was aimed to know the number of defective items. The causes of nonconformities found in the process were solved as they were identified, in a way that met the needs of the client and the objectives of the company. The quality adjustments with the implantation of the CEP in the company, make that the products today are meeting the specifications.