The Role of Trust and Procedural Justice in Enhancing Organizational Citizenship Behavior

Abstract

This study aims is to increase the role of trust and procedural justice among teachers to enhance organizational citizenship behavior (OCB). Accountability and transparency in the management of school institutions will increase the credibility of institutions and build citizens' trust in school management itself. These conditions can create a conducive, comfortable work atmosphere and form job satisfaction among school residents. The urgency of this research is the importance of examining the This research is a quantitative study with a correlational approach consisting of two independent variables, namely trust and procedural fairness, and one dependent variable, namely OCB. The research was conducted at Public Elementary Schools in Gunung Putri District in 2019, with a total sample of 118 teachers who were taken proportionally by random sampling. The results of the study showed that there is a positive and significant relationship between trust and OCB, which is 59%. Moreover, there is a significant relationship between procedural justice (X2) and OCB which contributes 44%. Also, there is a positive and significant relationship between trust and procedural justice together with OCB, which is 63%. Based on these things, it can be concluded that the OCB can be improved through increasing trust and procedural justice.