The impact of management factors on the success and failure of health information systems

Abstract

There are several factors that can influence the success and failure of health information systems including functional, technical, cultural, and economic factors, however one of the most important factors is the impact of management factors. This research aimed to evaluate the impact of management factors on the success and failure of health information systems in the current evidences and also provide a framework in this field. This applied study was conducted by the qualitative method. It also includes two different stages of reviewing the evidences and the implementation of the Delphi technique in order to validate the proposed model. The presented model in this study consists of 16 management factors affecting the success and the failure of health information systems. The sub-factors including user involvement, having strategy, accessibility, allocation and prioritization of the competitive resources were introduced as the most important management factors with 86.7% of "totally agree" comments due to the opinions of experts. In general the results indicated that the relationship between the management structure of health information systems and the successes and failures of these systems has been considered during the recent years. An open and multi-factorial viewpoint should be developed for the implementation of health information systems and also all factors affecting the success and failure of these systems should be considered.