Dynagrams: Enhancing design thinking through dynamic diagrams

Abstract

In this chapter, we propose a visual, diagrammatic approach to Design Thinking and innovation practices that we call Dynagrams. Dynagrams are dynamic, graphic, interactive thinking and deliberation tools that innovators can use to design joint (digital) solution spaces, taking the contributions of all participants into account. Dynagrams are based on three principles from diagram theory: law encoding, representational guidance and free riding. We show how these principles can be applied in design thinking and illustrate their use through design thinking application examples. We present three specific kinds of dynagrams: the Roper dynagram (to better understand client preferences), the Sankey dynagram (to match needs and solution features) and the Confluence dynagram (to explore and design prototype features). We conclude the chapter with an outlook on future development needs in this area.