Total quality management in the improvement of work environment – conditions of ergonomics

Abstract

Improvements in working conditions are a vital factor for an enterprise’s growth. Commonly, such improvements are undertaken to increase a company’s ability to respond to customer needs and expectations. However, it is vital to bear in mind that the potential for improvement is inextricably tied to the overall business environment. This is of particular importance for undertakings that operate systemically. The application of systemic principles, such as those prescribed by the TQM philosophy, helps complete improvements and identify areas in which improvements are necessary. In any improvement efforts, considerable significance should be ascribed to workers, the target area of measures and the people expected to benefit. To ensure proper conditions that make it possible to complete tasks, it is essential to refer to ergonomic requirements. For the measures taken to be effective, it is crucial to associate ergonomic requirements with the systemic principles enshrined in the TQM philosophy.