… customer engagement. They propose four different sources of value derived out of customer engagement: (1) customer purchasing behaviour with direct functional value, (2) customer …
CITATION STYLE
Podnar, K., & Golob, U. (2015). Customer Engagement — Fad or the Real McCoy? The Attempt of IMC Paradigm Shift via Online Media. In Integrated Communications in the Postmodern Era (pp. 100–117). Palgrave Macmillan UK. https://doi.org/10.1057/9781137388551_5
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