Clocks, Clerks, Customers: Queue Management Systems, Post-Socialist Sensibilities, and Performance Measurement at a Retail Bank

Vargha, Z. (2014). Clocks, Clerks, Customers: Queue Management Systems, Post-Socialist Sensibilities, and Performance Measurement at a Retail Bank. In Materiality and Time (pp. 124–144). Palgrave Macmillan UK. https://doi.org/10.1057/9781137432124_7