Towards a process assessment model for management system standards

Abstract

Certification to management system standards is more and more attractive for organisations, and many companies are today certified according to several of them (e.g., ISO 9001, ISO 14001, ISO/IEC 27001, etc.). However, in this case, it is a remaining challenge to optimise the system in place by mutualising as much as possible the different processes required by the various management systems, and thus improving the integrated overall system. In order to fill this gap, this paper presents how a process assessment model for management system standards has been built. It is based on the High Level Structure proposed by ISO, which defines a set of common requirements for management system standards. This process assessment model will provide the core content and could be the basis of all the future process assessment models that will be developed to assess domain-specific management systems.