Designing management support systems using an integrative perspective

Abstract

The design of computer based systems for supporting managers, referred to as management support systems, is of central importance in both fundamental research and real world application. By using a unique integrative approach, we developed and deployed a system for supporting managers of consumer products at a large manufacturer and were able to evaluate the system in use. Our integrative perspective for designing MSS relates the object and mode of decision support required from an MSS to dominant system design characteristics.