Factors affecting the acceptance of teledentistry determined using the technology acceptance model: A cross-sectional study

Abstract

Objective: The aim of this pilot study is to identify the main predictors and barriers that influence user intention to adopt teledentistry services among the Saudi population. Methods: A total of 426 respondents completed a questionnaire. Our study used the technology acceptance model to predict how users will adopt teledentistry. An analysis of the factors that influence patient users’ intention to utilize teledentistry was conducted using partial least square structural equation modeling. Results: Among the factors that influenced the intention to use teledentistry services, social influence positively affected the intention (β = 0.18, t = 2.19, p-value = 0.03), whereas perceived risk negatively affected it (β = −0.21, t = 2.69, p-value =0.01). Conclusion: The perception of risk was a major barrier to the adoption of teledentistry services, while social influence was a significant positive predictor. Using the findings of the study, policymakers and health service providers can gain a better understanding of the factors influencing the implementation of teledentistry.