Pls-sem based analysis of service of learning, service quality and satisfaction of college student in polytechnic

Abstract

The development of science and technology as well as factors of ASEAN Economic Community (AEC), which is supported by an increase in industrial 4.0, the government provides an important responsibility for universities to be able to produce human resources that can compete on the era. This affects one of the colleges of polytechnics to continue to improve in terms of the quality of learning, service quality, to give effect to satisfaction with students. Related to that, conducted this study of 120 samples of student respondents to the questionnaires are processed by Structural Equation Modeling (SEM) - Partial Least Square (PLS). Based on the analysis and discussion, it can be concluded that the quality of learning and service quality has positive influence on student satisfaction.