Applying triangulation method to strengthen validity of integrated balanced scorecard’s performance measurement model for supply chain’s actors and regulators

Abstract

This study describes the application of triangulation method to strengthen validity of the integrated Balanced scorecard (BSC) performance measurement models for actor and regulator. This integrated BSC model has been developed by author in the previous research by combining Balanced Scorecard-Supply Chain Operation Reference-Regulator contribution model. This model referred as B-S-Rc-model. This model has been tested using Structural Equation Model (SEM) in leather craft industry in Yogyakarta (Indonesia) and valid to measure the performance of the regulator and supply chain’s actor. The model is further validated using a triangulation approach to strengthen the validity of model using a combination of method (Quantitative and Qualitative) and data source. It can be concluded that generally the B-S-Rc model is valid. Nevertheless, there is relationship between two variables and two indicators that detected inappropriate with the model, but still can be justified due to acceptable certain conditional factor. This study concluded that the method of triangulation can enhance the validity of the model because it combines multiple data sources and methods.