Sustainable organizational learning in group: A digital double-loop system based on knowledge maturity and performance assessment

Abstract

This paper studies organizational learning issues in groups, which can be summarized by the inherent contradiction between « boosting and detecting local innovation » (so that group learns from its entities) and « coding, standardizing and transferring good practices and organizational capabilities » (so as group teaches its entities). This article describes some theoretical mechanisms to solve this "learner/teacher" duality. Then a digital system is proposed to manage and assess locally and globally this organizational learning, illustrated by its use in an automotive supplier group. Finally, new developments are made so as to make the learning system more sustainable. © Springer-Verlag Berlin Heidelberg 2010.