Analysis of a collaborative workflow process with distributed actors

26Citations
Citations of this article
71Readers
Mendeley users who have this article in their library.

This article is free to access.

Abstract

Current workflow management technology offers rich support for process-oriented coordination of distributed teamwork. In this paper, we evaluate the performance of an industrial workflow process where similar tasks can be performed by various actors at many different locations. We analyzed a large workflow process log with state-of-the-art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close to each other. Our case study shows that the use of workflow technology in itself is not sufficient to level geographical barriers between team members and that additional measures are required for a desirable performance.

Cite

CITATION STYLE

APA

Reijers, H. A., Song, M., & Jeong, B. (2009). Analysis of a collaborative workflow process with distributed actors. Information Systems Frontiers, 11(3), 307–322. https://doi.org/10.1007/s10796-008-9092-5

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free