A model of managerial competencies affecting the performance of social security hospitals in Tehran, Iran

Abstract

Objective(s): The purpose of this study was to explain and present a model of managerial competencies affecting the performance of social security hospitals in Tehran, Iran. Methods: This was a qualitative study. A purposive sampling was applied. The participants were senior managers of social security medical centers and experts in hospital management and administration. Data was collected through in-depth semi-structured interviews and continued until saturation. A thematic approach was used to analyze the data. Results: The results led to the identification of 4 comprehensive themes, 10 organizing themes and 40 basic themes. Comprehensive and organizing themes included knowledge and work experience (specialized knowledge, general knowledge, work experience), individual characteristics (moral characteristics, personality traits), interactive competencies (communication skills, internal-organizational communication, external-organizational communication), and executive competencies (managerial competencies, leadership competencies) Conclusion: The use of identified themes can be useful in employing competent managers or be used as the basis of routine in-service training courses for hospital managers in medical centers.