Towards the use of dynamic documents in business processes

Abstract

Traditional business processes are strongly impacted by the use of emerging information technology that provides new perspectives for strategy and relationship management between the main actors of electronic commerce. The fast-evolving World Wide Web plaftorm emphasizes the need for new paradigms to deal with complex information systems that meet the requirements of innovative economic models. Integrated secure access to heterogenous information, knowledge publishing, and personnalized content delivery are important issues to be addressed. The paper concentrates on the advantages and limits brought by a document technology approach to deal with new levels of interaction and control in business information and communication systems.