Electronic government enactment in a small developing country – the Palestinian authority’s policy and practice

Abstract

Successful implementation and utilization of electronic government in Palestine has been challenging field for the Palestinian authority, businesses and dispersed citizens. Our research provides an overview of the current policy nd practice available to Palestinian institutions for implementing e-government services. It discusses the necessity for e-government services and identifies potential benefits that could be accrued as well as realistic limitations that could be faced in this politically sensitive area. In doing so it identifies the challenges faced due to the dispersed nature of the geographical area that government is exerted by the PA and highlights the required infrastructure for successful enhancement of government offered services to the citizens of Palestine.