Service innovation research methods

Abstract

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. 1. Service innovation research methods / Flemming Sørensen and Francesco Lapenta -- 2. Quantitative measurement instruments: a case of developing a method for measuring innovation in service firms / Jon Sundbo -- 3. The critical incident technique and everyday innovation / Lars Fuglsang -- 4. Laddering method in service innovation research / Niels Nolsøe Grünbaum -- 5. Narratives as driver for co-creating new stories of service / Anne Vorre Hansen -- 6. Mapping innovation processes: visual techniques for opening and presenting the black box of service innovation processes / Anne Rørbæk Olesen -- 7. Interpretivist analyses of social networks of service innovation / Jørn Kjølseth Møller and Flemming Sørensen -- 8. The role of social media data for research on user driven innovation / Ada Scupola -- 9. Using technology oriented scenario analysis for innovation research. the case of service innovation in financial services / Francesco Lapenta -- 10. Using future workshops for idea generation in engaged service innovation research / Ada Scupola -- 11. Service innovation field experiments: developing and testing new innovation processes / Flemming Sørensen -- 12. Service innovation in complex research projects: learnings from working within a triple helix framework / Claire Esther Staddon Forder -- Index.