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Workforce Planning for Single Call Center with Service-Level Agreement

  • Chanpanit T
  • Udomsakdigool A
DOI: 10.1007/978-3-319-19006-8_36
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Chanpanit, T., & Udomsakdigool, A. (2015). Workforce Planning for Single Call Center with Service-Level Agreement (pp. 521–533). https://doi.org/10.1007/978-3-319-19006-8_36

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