Increasing Efficiency in Maintenance Processes Through Modular Service Bundles

Abstract

Increasing complexity in production and factory automation represents a significant challenge in context of maintenance. One approach to address complexity is the implementation of automated industrial service bundles, which resemble complex business processes. To enable efficient usage of service bundles, their individual components are designed as functional modules in the form of independent micro services and are compatible with the paradigm of service-oriented architectures. For ubiquitous communication and data exchange between service entities, message-oriented middleware provides an adequate solution. This paper presents an approach for increasing efficiency in maintenance using a service bundle. The use case demonstrates the automated creation of service tickets enriched with necessary information from various sources.