A scale development for student satisfaction: A perceived dimension of quality education

Abstract

Purpose of the study: A 22 item Likert scale was developed by using Trochim (2000) procedure to measure the academic leader ’ s impact on student satisfaction, which is ultimately considered a factor contributing to quality education. Such an instrument can be used in further empirical researches to understand the role of academic leaders in student satisfaction. Methodology: Exploratory in-depth interviews were conducted with 20 academicians from the Central University of Rajasthan for item generation, followed by expert testing done by 10 HR experts. Data were collected from 30 students by employing multistage simple random sampling to ensure validity and reliability. SPSS version 21 was used for calculating corrected inter-item to total correlations (CITC) and t values for finalizing items of the questionnaire. Main Findings: A pool of 25 items was generated at first stage of qualitative interviews with academicians, at the second stage of expert testing 23 items were retained and 2 items were deleted due to low CITC score and t-value. At third stage of pilot testing, 1 item was deleted and 22 items were retained. The instrument for measuring student satisfaction contains was developed containing 22 items. Applications of this study: This study can be useful in the educational sector for analyzing quality education. It directs further future work by using exploratory and confirmatory factor analysis on larger sample sizes. Originality of this study: The instrument is developed purely for measuring the impact of academic leaders rather than any other educational and quality factors filling the research gap, based on academic leaders’ behavior, concern, responses, knowledge and other characteristics having an influence on elevating student satisfaction, which is perceived dimension of quality education.