On two approaches to ACM

Abstract

MATS is an operational system in use by The Norwegian Food Safety Authority. This paper demonstrates how ACM can support time critical emergency action as well as planned case work, in one unified system. A brief account is given of these two different approaches to ACM, and the interaction between them in MATS, providing a basis for discussion. On the one hand, we have an ACM approach with task support, structured domain data and flexible work support for known bits and pieces of the tasks at hand. On the other hand, we have an extremely flexible ACM approach with functionality to keep control of who is to do what and to document the incident handling. The paper concludes with a discussion on domain specific and domain neutral ACM systems. © 2013 Springer-Verlag Berlin Heidelberg.