Usability testing on touchscreen based electronic kiosk machine in convenience store

Abstract

Innovative information technologies have been commonly used in retail business. One of them is electronic kiosk that operated in various convenience store in Indonesia. However, this is a newly established kind of retail service and many users found the user interface too confusing, thus making this machine difficult to operate. This research is aiming to measure the usability of electronic kiosk so the user can use it easily. To measure the usability, usability testing methods such as performance measurement, Retrospective Think Aloud, System Usability Scale (SUS), and Questionnaire for User Interaction Satisfaction (QUIS) were used. The result of this research was a recommended user interaction design for electronic kiosk that will allow the user to use electronic kiosk machine easily.