Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease. Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context.
CITATION STYLE
Boyd, K., Magee, J., & Peace, A. (2023). Interaction and Service Design of a Virtual Health Hub for Patients with Cardiovascular Disease. In Communications in Computer and Information Science (Vol. 1833 CCIS, pp. 10–15). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-35992-7_2
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