Analisis Efektivitas Pelayanan Surat Izin Mengemudi (SIM) Pada Polres Karangasem

Abstract

This research is motivated by the problem Systems, procedures andcomplicated method makes the service process becomes longer. In addition, theprofessionalism of the unit of service personnel driving licenses on Polres Karangasemare still questionable performance, as well as facilities and inadequate infrastructurethat is part of the problem contained in the driving license offices onPolres Karangasem.The purpose of this study is to determine how much influence the system methodprocedures, personnel and infrastructure to the effectiveness of service license inthe office of the Polres Karangasem. The theory used is from Siagian (2009: 60)regarding the effectiveness of work includes time, precision, style and service whenthey give and factors that affect public services from Moenir (2016: 8) the systemof procedures and methods, personnel and infrastructure. The method used in thisresearch is quantitative by taking the total number of respondents was 100 people.The results showed that procedure systems factor methods, personnel and infrastructureare together effect on the effectiveness of driver’s license services at thePolres Karangasem and it is known that the personnel factor is the most influentialfactor on the effectiveness of driver’s license services at the Office of the PolresKarangasem.