Design of an analysis guide for user-centered process mining projects

Abstract

Process mining provides a set of techniques capable of analyzing event logs stored in information systems in order to improve these processes. The procedures available to carry out process mining projects have some limitations, some of these are: lack of clarity in the presentation and visualization of the results, limited user participation in the project stages, and lack of understanding of the characteristics of the context. The objective of this research is to make a projection of a process mining guide for the development of user-centered projects. A descriptive approach was followed to review the state of the art and to analyze the current procedures that are used for developing process mining projects and the principles of user-centered design. As a result, a process mining guide is proposed that integrates principles of user-centered design. It was evidenced that the user-centered design is fundamental for satisfactory development of certain products, systems or services.