Between Unwanted and Disowned Child: A Comparative Study of Adoption of Self-Service Systems

Abstract

This article presents a comparative case study of self-service based enterprise systems in two companies. The study used an information politics (infopolitics) approach in order to investigate issues surrounding adoption of the systems. The main finding is that information-based power in its different modalities, infopolitical agendas, and infopolitical behaviors of fight and flight influenced lower rates of adopting these systems. The study contributes to theorizing on self-service systems adoption. [ABSTRACT FROM AUTHOR]