Transformation of Work Systems - Towards Remotely Supervised Controlled Work

Abstract

The world of operational and work systems is changing not only because of increased commercial pressures to cut costs but also because the deployment of new technologies. Digitalization creates opportunities for new ways of organizing and managing existing work systems. Being able to achieve change and to design future systems are the core capabilities to meet future digitalization without compromising sustainable work systems. It is argued that the increase of automation and robots in theses work systems calls for a new approach. Paradoxically with increased automation and more advanced technology it is now more than ever essential to view these operational systems as people systems.