Cibercidadão: Evolution of Citizen Participation in Public Administration

Abstract

The Cibercidadão initiative began with the advent of digital transformation and the digital government law, which identified the need for efforts to improve digital public services. However, it was also observed that the improvement of digital public services would not be achieved individually with a view only from the public service, but together with the view of the citizen who uses this service. Thus, we identified that the citizen himself would be the most interesting part of this transformation process, as digital public services must be developed to meet the needs and expectations of citizens. In this scenario, we identified the existence of the Cibercidadão in society, that active and participative citizen of the public administration, which contributes to the improvement of public services. Thus, the Cibercidadão methodology places the citizen at the center of the digital transformation, sending ideas about technology and government, developing software solutions, testing and evaluating the solutions made available to society. Finally, the Cibercidadão is applied in a Government Program aimed at the development of innovative and citizen-centered software solutions, whose results are already promising.