Software as a service (saas) service selection based on measuring the shortest distance to the consumer’s preferences

Abstract

Software as a Service (SaaS) is a type of cloud service that runs and operates over the Platform as a Service (PaaS), which in turn works on the Infrastructure as a Service (IaaS). In the past few years, there has been an enormous growth in the number of SaaS services. It is estimated that the revenue of SaaS services will reach US$ 112.8 billion in 2019. This growth in the number of SaaS services makes the selection process difficult for a consumer who is looking to select the best service among the many services that have similar functionalities. In this article, we propose a Find SaaS framework to select a service based on measuring the shortest distance to the consumer’s preferences. In order to explain how the Find SaaS framework works, a case study based on selecting a computer repair shop’s SaaS application for the consumer has been presented.