The Key Factors Affecting Internal Quality Education Services in Secondary Vocational Schools

Abstract

The objective of this research is to construct a model of the internal factors which will influence the level of quality services in the organization of vocational school. This research empirically explore the correlation between the internal quality service and the school change factors. With analysed the capacity of school infrastructures, the world business and industry, school climate and leadership based on the perspective of principals and teachers from 30 vocational secondary public and private schools in Bandung, West Java. The analysis using quantitative methods with path analysis (used SPSS 2.0) to determine the amount of factors which the most dominant and influential to internal quality service. The results showed that the leadership and school climate has a dominant impact than the other factors and give a significant influence to the pattern of internal quality services in vocational secondary school.