The Influence of User Generation Differences on Individual Performance in Using Information Technology

Abstract

The effect of different user generation in an organization is one of the factors that cause the decline of information technology user, this is due to the aging and characteristic difference factors of each user generations, so they impact individual performance in using information technology. Organization have user generation with very diverse age range, then the user information technology must have compatibility, flexibility, and ease in assisting completing tasks. This research is quantitative with analytical methods using Partial Least Square Structural Equation Modeling (PLS-SEM) at Mulawarman University in the generation. This study aims to identify and prove the influence of each generation of different users (Generation Y, Generation X, and Generation of Baby Boomers) on the performance of individuals in using information technology. Generation Y it was proven to be superior because the task characteristics had a significantly stronger influence than generation X and the generation baby boomers which was at the 0.05 level of significance. This study is useful for organizations in identifying the influencing factors from the real problems faced by user generation and assisting strategic decision making in order to improve information technology performance.