The building of college library service quality system

Abstract

College libraries introducing ISO9000 standard service quality system is a practical research project. College libraries need to consider not the common features of every profession but the special features of college libraries themselves. What is to be noticed is that people's attention paid to the service quality in college libraries is far less than that in profit service institution in scope and depth. The implication of Total Quality Management, the development of quality system documentation, the implementation of service quality system, and the auditing mechanism of quality system, etc. are discussion. © 2012 Springer-Verlag GmbH.