Italian operators’ response to the COVID-19 pandemic

Abstract

Since the beginning of the COVID-19 pandemic, governments introduced several social restrictions. As of 18 March 2020, more than 250 million people were in lockdown in Europe. This drastically increased the number of online activities. Due to this unprecedented situation, some concerns arose about the suitability of the Internet network to sustain the increased usage. Italy was severely hit by the first wave of the pandemic and various regions underwent a lockdown before the main country-wide one. The Italian network operators started sharing information about improvements carried out on the network and new measures adopted to support the increase in Internet usage. In this report, by means of a questionnaire, we collect information and provide a quantitative overview of the actions undertaken by network operators in Italy. The attitude of Italian operators was synergic and proactive in supporting the changed market conditions caused by the public health emergency.