Questionnaires to measure acceptability of social robots: A critical review

Abstract

Understanding user perceptions is particularly important in developing social robots, which tend to have a high degree of interaction with humans. However, psychometric measures of robot acceptability have only recently started to become available. The present critical review outlines the psychometrically validated questionnaires to measure social acceptability factors related to social robots. Using an iterative search strategy, articles were identified that reported on the development of such questionnaires as well as information about their psychometric properties. Six questionnaires were identified that provide researchers with options varying in length, content, and factor structure. Two of these questionnaires inquire about attitudes and anxieties related to robots, while two others capture a larger range of attitudes that extends to positive and neutral aspects as well. One of the questionnaires reviewed here was specific to inquiring about ethical issues related to the use of social robots for therapy with children with autism, and the last one was designed to provide an assessment of expectations of participants prior to interacting with a robot. Overall, the use of robot acceptability measures is still relatively new, and further psychometric work is necessary to provide confidence in the validity and reliability of these scales.