Trends in business processes management in the furniture industry in Bulgaria

Abstract

Тhe present conditions of business environment of the modern economy makes business processes management a difficult task for Bulgarian managers. In the context of accelerated digitalization of the market, Covid-19 pandemic environment, the presence of political and social imbalances in the economy and the pressure of the global trends in the economy, the Bulgarian business are experiencing a difficult times in its development. Providing well-structured and properly running and managed business processes are major economic problems of increasing relevance for the management of the furniture sector. The main goals of this empirical study are: 1. To track trends in the management of important furniture companies processes. 2. To show the usefulness of software and digital tools in improving the business processes towards their management. 3. To suggest recommendations to improve management of the processes in furniture companies. The study is performed in 71 of the planned 100 furniture companies, who have returned answers to the questions in full. The sample included enterprises, members of the Branch Chamber of Woodworking and Furniture Enterprises (BCWFE). Data is analyzed as total as well as by individual groups including comparative analyses. The analysis is made between the results obtained from the individual firms in the sample along with analyzing the overall survey results. Comparative analysis is used to display the steps and tendencies characterizing the applicability of the methodology Business Process Management (BPM) to improve the management of business processes in organizations from the furniture industry.