A Study of Vending Machine Interface System and User Behavior on Multi-interface Vending Machine Improved Design

Abstract

—Vending machines must offer efficient service with zero tolerance for human error, require no user training and be accessible to a wide range of users. User behavior analysis by product interface guides the user's behavior is the key to solving some practical interaction design problems. This study based on Multimedia technology, evaluates the user experience of the multi-interface vending machines in light of recent research results in human computer interaction. Several design problems are identified and improvements are suggested.