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Including Customer Representatives in the Development of the Service Innovation ‘Model’ for an Insurance Company

  • Toivonen M
  • Holopainen M
DOI: 10.1007/978-1-4614-1972-3_19
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Toivonen, M., & Holopainen, M. (2012). Including Customer Representatives in the Development of the Service Innovation ‘Model’ for an Insurance Company (pp. 101–105). https://doi.org/10.1007/978-1-4614-1972-3_19

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