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Self-service Technology Preference During Hotel Service Delivery: A Comparison of Hoteliers and Customers

  • Liu C
  • Hung K
Springer International Publishing, (2020), 267-279
DOI: 10.1007/978-3-030-36737-4_22
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Abstract

… to explore preferences for specific SST in a corresponding hotel service … ’ preferences during hotel service delivery and compare the possible disconfirmations among the preferences of …

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Liu, C., & Hung, K. (2020). Self-service Technology Preference During Hotel Service Delivery: A Comparison of Hoteliers and Customers. In Information and Communication Technologies in Tourism 2020 (pp. 267–279). Springer International Publishing. https://doi.org/10.1007/978-3-030-36737-4_22

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