Organizational support perceived in Mexican workers in the service sector

Abstract

Perceived Organizational Support refers to workers evaluating their workplaces and creating a general perception on whether their contributions are considered worthy by the organization. Employees who consider that the organization values what they contribute and ideas exchanging, also showing concern for their well-being, are people with better job performance, less absenteeism and higher expectations about rewards for their work. Perceived Organizational Support is increasingly recognized as an important factor in worker’s performance and research has shown that it could be related to various sociodemographic and economic variables. The objective of this study was to analyze the relationship between Perceived Organizational Support with sociodemographic variables such as age, gender, educational level, suffering from chronic illness and paternity / maternity; and also economic variables such as years of work, salary, type of economic activity, organization size and hierarchical level in Mexican workers of the service sector. Sample included 294 workers from 27 different organizations, who answered Perceived Organizational Support and sociodemographic and economic characteristics surveys. Results show that only organization size obtained significant differences, being organizations with many employees where more support is perceived compared to small companies or institutions. The rest of the variables did not show significant differences, which represents that Perceived Organizational Support is not related to age, gender, educational level, suffering from chronic illness and paternity / maternity, years of work, salary, economic activity or the hierarchical level. Obtained evidence is discussed and recommendations for future research are proposed