Shallow and Inner Forms of Emotional Intelligence in Advisory Dialog Simulation

Abstract

A conversational agent aspiring to be believable in an emotional domain should be able to combine its rational and emotional intelligence in a consistent way. We claim that a cognitive model of emotion activation may contribute to this aim by providing knowledge to be employed in modeling emotion regulation and its influence on the dialog dynamics. We show how an XML markup language contributes to insuring independence between the agent’s body and mind, so as to favor adaptation of the dialog to the user characteristics. An example dialog in the eating disorder domain is employed throughout the chapter to illustrate the methods developed and the implemented prototype.