TaskCardFinder: An aviation enterprise search engine for bilingual MRO task cards

Abstract

While conventional search engines demonstrate the power of delivering information to ones' fingertips, the complexity of enterprise information raises a number of challenges to enterprise search engines in the nature of unstructured contents, task-relevance, result presentation and multiple languages. We show how we tackle the challenges in aviation field through the development of an enterprise search engine for English-Chinese MRO (Maintenance, Repair and Overhaul) task cards, called TaskCardFinder . It enables technicians and planners to quickly find out bilingual task cards related to a specific service request coming from airlines. Several context-awareness features is demonstrated, including context-aware preference search and recommendation, recall search by context, keywords suggestion, navigational and analysis-oriented search, bilingual search support and dynamic result presentation. A user study is done at an international aviation MRO company. The system is demonstrated in the video, www.youtube.com/watch?v=vj7u-VfRFZw. © Springer-Verlag 2013.