A SIX-DIMENSIONAL FRAMEWORK FOR TELEHEALTH DELIVERY

Abstract

Telehealth is one of the most influential emerging technologies in healthcare. Traditionally, failure in the successful introduction of an information system is correlated with its delivery model. The delivery of telehealth depends heavily on the mitigation of its project risks. Apart from the usual project management risks, the idiosyncratic risks of telehealth implementation are identified in this paper. We have identified several factors that constitute six dimensions for successful telehealth implementation. The six dimensions include the risks associated with new business models, legal and ethics, patient privacy and data security, new technologies, fulfillment, and socioeconomics. We use those six dimensions to formulate a framework for telehealth delivery.