Towards the Method and Information Technology for Evaluation of Business Process Model Quality

Abstract

Business process management has become the most widely-used and reliable approach to organizational management over the last decades. It is also considered as a part of quality management system in an organization. Business process modeling is the core of business process management, which is used for visualization, analysis, and improvement of organizational activities. Moreover, business process modeling plays an important role in the context of business process management maturity of an overall enterprise. Therefore, this paper is focused on the problem of business process model quality evaluation. Existing approaches based on business process modeling guidelines, measures, and their thresholds are considered. Refined business process modeling rules, measures, quality criteria of numerical and linguistic values, and a method for evaluation of business process model quality are proposed. The corresponding information technology is designed and implemented, and results of its usage are outlined.