Do we really know how to support processes? considerations and reconstruction

Abstract

Since approximately 20 years process management is regarded as innovative technology both for the description of complex applications and for supporting their execution. Soon after the beginning of this process era, an inflation of process management systems started to flood the market. However, many users were very frustrated when they had to experience that these process management systems did not support their applications properly. One of the main causes for failing process applications was that process management was totally underestimated. In this contribution we try to get to the bottom of process management, i.e. we reconstruct the real requirements of process management which are the basis for the construction of working process solutions. © 2010 Springer-Verlag Berlin Heidelberg.