Agility

Abstract

In this chapter, we elaborate on the concept of agility. Where does this notion come from, what does it mean, and how can it be applied? We look at the definition and foundation of agility, its relations with enterprise strategy, social and operational aspects, and commonly used agile methods. Specifically, the chapter describes how agility is related to the field of service development and how agile systems and agile processes together provide the foundation for agile organizations. Attention is paid to the assessment of an organization’s agility, focusing on strategic drivers and the barriers to change that determine its current and desired agility.